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Providence Mount St. Vincent

Strategies for Planning

 Welcome to the Community of Providence Mount St. Vincent

The Mount is an exceptional intergenerational community in which the qualities of personal choice, dignity, compassion and respect are woven into residents' daily lives. The setting is home-like, staff members are welcoming as well as professional, and a rich variety of activities and health services give residents options that help them retain their independence.

Residents at Providence Mount St. Vincent make their own decisions about how they like to live. Staff members are here to help them celebrate life and their individual capabilities while retaining the control and dignity they have known all their lives. And for seniors who live elsewhere, the Mount provides many supportive activities and programs to help them remain physically and mentally active.

Excerpt from The Mount Welcome Packet (appearing in both resident and staff welcome packets) articulating the current and ongoing vision resulting from the planning process. 

In 1991, a strategic planning team-consisting of a new facility administrator, an assistant administrator, a psychologist/researcher, two architects, two nursing managers, a physical therapist and a social worker targeted the processes and environmental artifacts that supported a culture of dependence for change. Their goal: A resident-directed community where residents maintained control and choice over their lives- A Continuum of Community. 

Charlene Boyd, current Regional Administrator of Providence Mount St. Vincent, was a member of the planning team. Even in those early planning stages, she envisioned a true "home" for the residents of The Mount. The sustainability of this plan is evident nearly 20 years later. In case study interviews, multiple staff were quoted as stating, "Charlene always reminds us that this is their home." 

In a case study interview, a member of the planning team described achieving success with early and ongoing transformations. She explained, "We are always asking: What is our intention? How do we change our behavior?, What are the systems to support our changes?"  In the early days, Bob Ogden was an essential component to posing the big questions leading to better and more sustainable results.  

Other tips for early and ongoing planning: 

  • Visit organizations already implementing change (Mount employees visited Benedictine Nursing Home in St. Cloud, Minn); 
  • Aim to be the "Provider of Choice" and the "Employer of Choice" (see The Mount Welcome above used for both residents and staff) and ask the tough questions to achieve that goal;
  • Conduct meetings with staff, residents and employees to discuss transformations and engage these stakeholders in the change process.  According to a member of the planning team, "In terms of training or communicating to the staff, our structure was really leading by example. We had meetings with the family, residents and staff to achieve high involvement.";
  • Have members of the leadership team "work on the floor" or take on the role of the resident to better understand staff and residents' perspectives of day-to-day life in the organization. This exercise helped The Mount team to realize that "the locus of control just had to be closer to operations" resulting in a change to organizational structure that empowered staff;
  • Analyze processes and environment to determine change priorities. "It's really systemic. You can't change just one thing."

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