Providence Mount St. Vincent

Summary

Providence Mount St. Vincent is an example of an organization successfully implementing and sustaining ongoing culture change. Common themes in processes and transformations can be tracked to qualitative and quantitative outcomes for residents, families and staff that ultimately result in the well-being of the organization.

Although the process is ongoing and there are challenges along the way, for well over 10 years, person-directed care has provided a foundation for quality and a bright future for this community. From the "Hello Phenomenon" to the importance of banana ice cream, from statistically significant quality outcomes to millions of dollars saved, The Mount is truly a gold standard in culture change.