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Providence Mount St. Vincent

Summary

Providence Mount St. Vincent is an example of an organization successfully implementing and sustaining ongoing culture change. Common themes in processes and transformations can be tracked to qualitative and quantitative outcomes for residents, families and staff that ultimately result in the well-being of the organization.

Although the process is ongoing and there are challenges along the way, for well over 10 years, person-directed care has provided a foundation for quality and a bright future for this community. From the "Hello Phenomenon" to the importance of banana ice cream, from statistically significant quality outcomes to millions of dollars saved, The Mount is truly a gold standard in culture change.


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Links
Pioneer Network's Model of Investment and Returns
Providence Mount St. Vincent's Website
Agency for Healthcare Research and Quality Profile of The Mount
Catholic Health Progress Jan 08 Article
Article in Ms. Magazine Spring 2007
Discussion of The Mount in Old Age in a New Age by Beth Baker