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Westminster-Thurber Community

History and Implementation

Westminster-Thurber has been serving seniors and their families in the Central Ohio area since 1965 and is a member of the Ohio Presbyterian Services (OPRS) family.  OPRS is the largest and most experienced provider of not-for-profit continuing care retirement communities and community-based services in Ohio and has been serving Ohioans since 1922.

Westminster-Thurber is currently in an implementation phase of culture change. Leadership and staff are fully educated in culture change principles via organizational communication, a culture change orientation curriculum and training (to be discussed in subsequent sections of the case study). However, operational areas of this CCRC are at varying stages of incorporating environmental, systems and process transformations.

The timeline on the following page outlines various implementation efforts. Parts of the case study will focus on the Pathway Home, as the most comprehensive example of culture change efforts to date. Other elements of the case study will address the overall organizational structure and challenges with complete organizational implementation and culture change transformation.  

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